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We are recruiting...

We are looking for good, reliable staff with references to enhance our team.

Contact us

Frequently Asked Questions

• What areas do you cover?

  We cover west London and Surrey.

• What residential cleaning services do you provide?

  We provide a general cleaning service for homes and commercial properties, including one-off cleans, end of tenancy cleans and carpet cleaning.

• Are you insured?

  Yes we are fully insured.

• Do you offer any residential cleaning services guarantees?

  We feel no written guarantees are necessary, at the end of a clean if you are not satisfied, neither are we! We will not leave until you are fully satisfied with the service we provide.

• Can you provide references from some of your customers?

  Yes, we can provide references from our current customers.

• How do you ensure quality of your staff?

  Our cleaners are interviewed at our office to ensure the suitability of the applicant. In addition to that we require cleaners to provide us with verifiable proof of identification, address and two references, one of which has to be a previous employer.

• Can I specify the day the cleaner comes?

  You can specify the day for the cleaner to come. We will make every effort to supply you with a suitable cleaner for the chosen day.

• Who pays the cleaner, you or I?

  We pay the staff and invoice you - all our staff are full-time employees.

• How long will it take you to find me a cleaner?

  We try to supply you with a suitable cleaner within 24 hours. Sometimes it may take a little longer depending on where you are, what days you want etc.

• What do I do if the cleaner doesn't turn up?

  This will not happen as all our staff are full-time employees. We are in control of their day and timekeeping. If someone is off sick we will sort out a substitute for you.

• Who is responsible for providing the cleaning products and materials?

  The cleaners bring all the products they need with them. They will arrive in company cars.

• Are there any restriction placed on the cleaner, with regards to what they will clean?

  Yes, they will not perform any deep or specialised cleaning of any antique, delicate or valuable items. Also they will not do outside window cleaning.

• What about damages?

  While we will, of course, treat your home with the greatest of care, accident can and do occasionally happen. Domestic Solutions is fully insured for such occurrences, and should any damage or breakage occur whilst we are cleaning your home, we will undertake to replace or repair the item.

• Will I have the same cleaner every week?

  Yes the same cleaners will clean your house each visit.

• Can my cleaner come when I am at work?

  Yes. The cleaners only have keys to your property on the day they are coming; the rest of the time they are locked in a key box at the office. We never put names or addresses on key fobs.

• Are there a minimum number of hours per visit?

  Yes. We require 2 hours minimum per cleaning visit.